Terms & conditions

Last updated: April 20, 2023

AVC Immedia’s Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by Immedia anytime you interact with Immedia, such as when you visit our website, when you purchase Immedia products and services, or when you call our sales or customer service teams.

Why we collect personal information

We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you informed about the latest product announcements, special offers, and events that you might like to hear about.

If you do not want Immedia to keep you up to date with Immedia news, software updates and the latest information on products contact us at info@avcimmedia.com to advise us of your personal contact information and preferences. If you notify us that you do not want us to use your information for a particular purpose, we will not do so.

What information we collect and how we may use it

We may ask for your personal information when you’re discussing a service issue on the phone with a customer service advisor or purchasing a product.

We may collect relevant personal information, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the Immedia products you own, such as their serial numbers and date of rental or purchase; and information relating to a support or service issue.

We may also collect information for market research purposes — such as the nature of your business and how, where and why you use music — to gain a better understanding of our customers and thus provide more valuable service.

We collect information regarding customer activities on our website. This helps us to determine how best to provide useful information to customers and to understand which parts of our website, products, and services are of most interest to them.

We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve Immedia’s range of products.

When we disclose your information

AVC Immedia takes your privacy very seriously. Immedia does not sell or rent your contact information to other marketers.

On occasion it may be advantageous for Immedia to make certain personal information about you available to companies that Immedia has a strategic relationship with or that perform work for Immedia to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfil customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with Immedia’s policies.

At times we may be required by law or litigation to disclose your personal information.

How we protect your personal information

AVC Immedia takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorised access, disclosure, alteration, and destruction.

Integrity of your personal information

Immedia has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. You always have the right to access check and correct the personal information you have provided by contacting us at info@avcimmedia.com.

Cookies and other technologies

AVC Immedia’s website uses “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We use cookies and other technologies to study traffic patterns on our website to make it even more rewarding as well as to study the effectiveness of our customer communications.

Like most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. Immedia will not use the information collected to market directly to anyone.

In some of our email messages we use a “click-through URL” linked to content on the AVC Immedia website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

In addition we use pixel tags — tiny graphic images — to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site.

Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to ensure that we’re sending only messages that are of interest to our customers. We may use this information to reduce or eliminate messages sent to a customer. We store all of this information in a secure database.

Third party processors

Our carefully selected partners and service providers may process personal information about you on our behalf as described below:

Digital Marketing Service Providers

We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information. Our appointed data processors include:

Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here: http://sopro.io. Sopro are registered with the ICO Reg: ZA346877 their Data Protection Officer can be emailed at: dpo@sopro.io”

Our commitmant to your privacy

AVC Immedia takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to Immedia employees and strictly enforce privacy safeguards within the company.

AVC Immedia’s website may on occasion have links to the sites of other companies. Please note AVC Immedia is not responsible for their privacy practices.

Privacy questions

If you have questions or concerns about Immedia’s Customer Privacy Policy or data processing, please contact us at info@avcimmedia.com.

Immedia reserves the right to update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.


Within this website, AVC Immedia Ltd have, to their best knowledge, used Royalty Free photographs which have commercial rights usage applied. Please contact us immediately should any photographs not meet this criteria and we will of course address any concerns, thank you.