Privacy & policy

Last updated: April 20, 2023

We are committed to responsible management of personal information in accordance with the General Data Protection Regulations and Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003. 

AVC Immedia’s Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by AVC Immedia whenever you interact with AVC Immedia, such as when you visit our website, when you purchase AVC Immedia products and services, or when you call our sales or customer service teams.


We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you informed about the latest product announcements, offers and events that you might like to hear about.

If you do not want AVC Immedia to keep you up to date with AVC Immedia news, software updates and the latest information on products contact us at to advise us of your personal contact information and preferences.  If you notify us that you do not want us to use your information for a particular purpose, we will not do so.


We may ask for your personal information when you’re discussing a service issue on the phone with a customer service advisor or purchasing a product.

We may collect relevant personal information, such as your name, mailing address, phone number, email address, and contact preferences; information about the AVC Immedia products you own, such as their serial numbers and date of rental or purchase; and information relating to a support or service issue.

We may also collect information for market research purposes — such as the nature of your business and how, where and why you use music or video  — to gain a better understanding of our customers and thus provide more valuable service.

We collect information regarding customer activities on our website. This helps us to determine how best to provide useful information to customers and to understand which parts of our website, products, and services are of most interest to them.

We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve AVC Immedia’s range of products.


AVC Immedia takes your privacy very seriously. AVC Immedia does not and will never sell or rent your contact information to other marketers.

However we may be required by law or litigation to disclose your personal information.


AVC Immedia takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorised access, disclosure, alteration, and destruction.


AVC Immedia has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. You always have the right to access check and correct the personal information you have provided by contacting us at


AVC Immedia’s website uses cookies and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there.  We use cookies and other technologies to study traffic patterns on our website to make it even more rewarding as well as to study the effectiveness of our customer communications.

Like most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyse trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. AVC Immedia will not use the information collected to market directly to anyone. 

In some of our email messages we use a “click-through URL” linked to content on the AVC Immedia website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

In addition we use pixel tags — tiny graphic images — to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site. 

Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to ensure that we’re sending only messages that are of interest to our customers. We may use this information to reduce or eliminate messages sent to a customer. We store all this information in a secure database.


AVC Immedia takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to AVC Immedia employees and strictly enforce privacy safeguards within the company.

AVC Immedia’s website may on occasion have links to the sites of other companies. Please note AVC Immedia is not responsible for their privacy practices.


If you have questions or concerns about AVC Immedia’s Customer Privacy Policy or data processing, please contact us at

AVC Immedia reserves the right to update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.


Within this website, AVC Immedia Ltd have, to their best knowledge, used Royalty Free photographs which have commercial rights usage applied. Please contact us immediately should any photographs not meet this criterion and we will address any concerns.